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About Khelomore
What is Khelomore?

Khelomore is a sports booking platform for turfs,sports venues,coaches,academies and facilities for multiple sports like cricket,football,badminton,tennis,basketball and many more.

How many sports are covered on Khelomore?

KheloMore is open for all kinds of sports including cricket, football, tennis, badminton and basketball. We have also included martial arts, swimming, chess, sports sciences, gymnastics, skating and athletics.

What kind of sports venues does Khelomore cover?

As we are a one-stop destination for major and competitve sports venues and coaching & academies in various cities; we cover sports venues like cricket turfs, football turfs, cricket grounds, football grounds, badminton courts, basketball courts, tennis courts and many more

Your Booking
How do I discover my choices of sports?

You can simply go on the search option of the top section of the website or app and start typing for your desired sports requirement. From sports coaches academies to sports venues and turfs – we are your one-top destination for booking your next sports activity with easy to book and play services on-the-go! From sports coaching and academies to football & cricket grounds and turfs, badminton, basketball and tennis courts – we have it all.

How do I book?

Search for your sports venue via location, address, city or region and discover all the major sports venues and facilities. You can filter by sports, distance, time preference, price, amenities, etc and select your desired booking venue. Select your preferred sports venue and slot and proceed for payment. You can either book your sports venue with full payment or you can block now and pay later at the venue with our reservation option. Make your payment and start playing!

What kind of sports venues does Khelomore cover?

As we are a one-stop destination for major and competitve sports venues and coaching & academies in various cities; we cover sports venues like cricket turfs, football turfs, cricket grounds, football grounds, badminton courts, basketball courts, tennis courts and many more

Where do I see my bookings?

Go in the account section (We can show an icon here) and click on 'Your Bookings' and view all your upcoming and previous bookings.

Can I change my booking after I've already booked?

Yes you can go to Raise a request section under profile section and raise request of modification against your booking. You can also cancel it and Rebook (please refer to cancellation policy of venue for more information).

I added slots in my cart but got disappeared? What should I do?

Every time you add a slot in the cart, it will be saved there for 15 mins from the time you add it. We request you always keep the timer in mind and book your slot before the time runs up. Once the time is up and 15 mins are over, your saved slot will be removed from the cart.

How do I cancel my booking?

Booking cancellation is based on cancellation and refund rules which is venue specific. Please refer venue terms and condition to check cancellation rules. If your booking falls under any cancellation rules, you can cancel it via Cancellation CTA given in booking confirmation page OR you can go to My booking section -> Click on need help and go to cancel my booking section. You can also raise cancellation request from Raise a request section under profile section.

How do I pay for the booking?

Go on 'Your Bookings' in the Account section and click on the 'Call Us' option. Simply speak to our customer care team over a call and request for your cancellation.

Split Payment
What is a Split Payment?

Forget the hassle of paying the entire amount before booking and collecting it manually from your friends. Through our newly launched Split Payment feature, you can simply pay for yourself, share the payment link with your friends, reserve and book your favourite venues.

How do I use Split Payment?

After you’ve selected the date & slot, move to the next page. On this page, simply switch on the toggle for Split Payment and select the number of players amongst which the total amount will be split. You can either pay only for yourself or for your friends and continue to the next page, that is the Review Page. As per your selection, pay the amount and reserve your venue. Lastly, don’t forget to share the payment link with your friends after you've completed your own payment. Once we receive the confirmation amount, your venue booking will be confirmed.

How do I share the payment link with my friends?

You should see the option for ‘share payment link’ after you've done your own payment. You can also select to share it via Whatsapp or through other mediums.

Can I use Split Payment for all venues?

Currently, this feature is active only for select venues in certain cities.

Between how many friends can I split my booking amount?

You can split between minimum of 2 players. Although, this also depends on venue to venue. For example, for a ground or a turf that’s 6 v 6, you can split the amount amongst a maximum of 12 players. For a ground or a turf that’s 9 v 9, you can split the amount amongst a maximum of 18 players.

What happens if the ‘Confirmation Amount’ for the booking is not paid?

If you exceed the deadline for the confirmation amount, your venue reservation will be cancelled.

By when can the users pay the confirmation amount?

Please check your reservation email and also your booking page to check the exact date and time for the confirmation amount deadline.

Can a user pay for 1 or more players while using the Split Payment?

Yes. You can pay for yourself and any of your friends if you wish to.

Leaderboard
What is KheloMore Leaderboard?

KheloMore Leaderboard is a scoreboard showcasing ranks & points of all the players participating to win in the leaderboard.

How do I join the leaderboard?

Simply login or register on KheloMore for joining the leaderboard.

How do I earn points for leaderboard?

The more you play and book venues, the more you earn points. Simply click here to know more ways to earn points.

What are the prizes for the winners?

From official Cricket & Football Merchandise, to Cash Prizes - We have multiple prizes for the top rankers of the leaderboard.

How will I recieve the prizes if I win?

If you win Merchandise, we will have it delivered to your place. All the KheloMore Credits will be credited once the leaderboard duration ends.

I cannot see my name on the leaderboard. What should I do?

Make sure your app is updated in the latest version. Make sure you have logged in or registered on KheloMore. Refresh and open the app again. If the issue still persists, please get in touch with our customer care.

Do I receive points for making bulk booking?

Any booking made on the bulk venues including bulk booking (20 hours), bulk booking (30 hours), bulk booking (Mumbai), bulk booking (Bengaluru), bulk booking (Hyderabad), bulk booking (Other cities) will not be considered for Khelomore leaderboard participation. Khelomore shall be entitled to modify Terms and Conditions, rules, regulations and terms of use referred to herein or provided by Khelomore in relation to any Khelomore Services, at any time, by posting the same on Khelomore website and application. Use of Khelomore constitutes the User’s acceptance of such Terms and Conditions, rules, regulations and terms of use referred to herein or provided by Khelomore in relation to any Khelomore Services, as may be amended from time to time.

Profile
How do I edit my profile?

Go on the account section on our website or app and click on 'Profile' and edit your profile picture.

How do I change email ID, date of birth, city or password?

Go on the account section on our website or app and click on 'Profile' and edit your email ID, date of birth, city and password.

Cancelletion and Refunds
How do I cancel my booking?

Go on 'Your Bookings' in the Account section and click on the 'Call Us' option. Simply speak to our customer care team over a call and request for your cancellation.

My money was deducted but my booking was not complete. What should I do?

Please don't worry! If you're booking was incomplete, we will process an auto-refund and you will receive the amount withing 5-7 business days. We also request you to try again and complete your booking, nevertheless.

Will my money be returned or refunded if my booking is not accepted?

Yes, you will receive a full refund, if your booking was unsuccessful.

My coupon code is not working. What should I do?

Please check the expiry date of the coupon code and use the coupon before the expiry date. If the issue still persists, please write to us at info@khelomore.com with your coupon details and we shall resolve the issue.

About Sports Venues
I cannot see my sports venue on KheloMore. What should I do?

Please try adjusting your date, location and other filter preferances and search again. If you still cannot find it on KheloMore, we will try our best to add your desired sports venue on our platform.

How do I save my favourite venues?

Simply click on the venue name you want favourite and you'll see its address, ratings and other information listed below. This is the venue info page. Click on the favourite <3 icon and the venue will favourited.

Where can I see the exact address of the venue?

On the venue page, click on the info icon and view the full address. You can also see the directions and map, by clicking on the directions icon on the venue info page.

Payments
How do I pay for the booking?

You can make payment through multiple modes like debit card payment, credit card payment, netbanking, UPI and other payment wallets.

Are the taxes inclusive or exclusive?

Taxes are included in the total amount.

How much convenience fee will I be charged?

The convenience may vary from venue to venue and the servives offered by the venue.

Amenities
Where can I see all the amenities of the venue?

On the venue page, click on the amenities icon and check out all the amenities offered by the venue.

What are the amenities provided at the venue?

Amenities may vary from venue to venue. However, we have listed the amenities that's provided by the particular venue like drinking water, lockers, first-aid kit, parking, food & beverages, washrooms and football & bibs.